Warranty Policy
Warranty Policy – Terrace Level
At Terrace Level, we want you to feel confident in your purchase. All products are backed by warranties to ensure you receive a high-quality, fully functional product.
Warranty Coverage
- Warranties cover manufacturing defects and product failures during normal use.
- Warranties do not cover: accidental damage, misuse, neglect, modifications, normal wear and tear, or damage caused by improper installation.
Warranty Duration
- The length of warranty coverage varies by manufacturer and product type (for example: 6 months, 1 year, or longer).
- If you are unsure about the warranty period for your product, please email support@terracelevel.com with your order number and we will confirm the exact terms for your item.
How to File a Warranty Claim
- Contact us at support@terracelevel.com or call 1-762-475-4872.
- Provide your order number, product details, and photos or video showing the issue.